Rex Black, President

With a quarter-century of software and systems engineering experience, Rex Black is president and principal consultant of RBCS, Inc., a leader in software, hardware, and systems testing. Rex specializes in working with clients on engagements small, medium, and large to ensure complete satisfaction and positive ROI. He is the most prolific author practicing in the field of software testing today. His popular book, Managing the Testing Process, has sold over 25,000 copies around the world, including Japanese, Chinese, and Indian releases. Rex has also written three other books on testing - Critical Testing Processes, Foundations of Software Testing, and Pragmatic Software Testing - which have also sold thousands of copies, including Hebrew, Indian, Japanese and Russian editions.

In addition, he has written numerous articles and papers and has presented at hundreds of conferences and workshops around the world. Rex is the immediate past president of the International Software Testing Qualifications Board and the immediate past President of the American Software Testing Qualifications Board.

Laurel Becker, Vice President

As Vice President of RBCS, Inc., Laurel Becker is responsible for the company's day to day operations and helps manage each client relationship. Having a strong background in human behavior and psychometric testing, Laurel focuses on usability studies, human factors testing, and consulting team dynamics. She helps clients narrow the gap between their products and human behavior and needs. In addition, Laurel recruits and places highly skilled QA and Test professionals to meet each individual client's unique needs. Laurel works closely with the company's Principal Consultant to ensure the best job fit between the client and the employee.

Laurel received a bachelor of arts degree in psychology from UCLA and a masters of education with a specialty in counseling and guidance from the University of Texas at San Antonio. Prior to joining RBCS, Laurel worked in the fields of clinical and research-oriented application of human behavior skills. Laurel is a Licensed Professional Counselor and a member of the Texas Counseling Association.

Michelle Egli, Administrative Assistant

Michelle Egli, RBCS' Administrative Assistant, assists with the day to day operations of RBCS, with responsibilities ranging from fulfilling customer orders and coordinating training courses to maintaining e-learning accounts.

After earning a Bachelors of Business Administration degree in Business Information Systems and Accounting from the University of  Texas at San Antonio, Michelle began her professional career as an I/T Systems Analyst.  She maintained existing software applications and developed new client/server applications for use by other I/T professionals. Michelle has written application user guides and worked closely with end-user groups to gather system requirements and conduct feasibility studies.  Michelle has 22+ years of experience in Customer Service and 16+ years of experience in Sales.  She takes great pride in serving her customers by assessing their needs and wants and recommending the best products and/or services to not only meet their needs but exceed their expectations.  Michelle has many years of experience in owning home-based businesses to afford her the opportunity to care for her children on a full-time basis.  Most recently, she has co-owned a wireless communication business with multiple retail locations.

Michelle is excited to be the newest member of the RBCS team. She enjoys working with RBCS' clients as well as assisting with operations and looks forward to the opportunity to assist new clients in the future.   

Dena Pauletti, Technical Administrator

Dena Pauletti, RBCS’ Technical Administrator, assists with the day to day operations of RBCS, with responsibilities ranging from fulfilling orders and coordinating training courses to helping with the maintenance of e-learning courses and handling licensee relations. Dena has a career history in Software Development, which gives her valuable insight into how to manage every detail of her daily job responsibilities. After earning a Bachelors of Business Administration in Computer Information Systems from Stephen F. Austin State University, Dena began her career as a software developer. She developed and maintained software used by customer business systems and sales force groups for a semiconductor and computer technology company. Dena and her husband moved to Colorado for a few years where she worked as a software developer for a call center system for a local cable company.

After a 9 year career break to focus on being a full time mom, Dena is now enjoying the best of both worlds assisting with RBCS’ operations as well as managing her family’s operations. Hers is often the first voice clients will hear when making initial calls to RBCS. She is also the main point of contact for many of our long-time clients. Her pleasant personality and dedication to customer service lends itself to making the overall client relationship an extremely positive experience right from the start.